Verify through your account
Complete KYC verification — step by step
Identity verification is required once per account. Follow these steps after your registration is complete.
- 1
Sign in to your Bitpanda account
Complete the Bitpanda login with your email, password and 2FA. - 2
Open the verification section
Navigate to account settings and select identity verification or follow the prompt on your dashboard. - 3
Upload a government-issued photo ID
Passport, national ID card or driver's licence — ensure all corners are visible and text is readable. - 4
Submit proof of address
A recent utility bill, bank statement or official letter dated within the last three months. - 5
Complete the selfie check
Take a live selfie so Bitpanda can match your face to your ID document. - 6
Wait for review and check status
Most verifications are approved within minutes. You will receive an email when complete.
Accepted documents
Bitpanda accepts standard government-issued documents. Photos must be clear, unedited and show all four corners of the document.
| Document type | Accepted formats | Tips |
|---|---|---|
| Photo ID | Passport, national ID, driver's licence | Not expired; all text readable |
| Proof of address | Utility bill, bank statement, official letter | Dated within last 3 months; name matches ID |
| Selfie | Live photo via in-app camera | Good lighting; face clearly visible |
Verification vs 2FA
KYC verification confirms who you are — it is a one-time (or periodic) compliance check. Two-factor authentication confirms it is you signing in each time. Both are required for a fully protected Bitpanda account. See Security for 2FA setup.
Speed up approval
Verification failed or pending?
Check your account dashboard for the rejection reason. Common fixes: re-upload with better photo quality, use a different accepted document type, or ensure your proof of address is recent enough. If verification stays pending beyond 48 hours, contact Bitpanda support.
Verification — FAQ
KYC (Know Your Customer) is a legal requirement for regulated crypto platforms. Verification confirms your identity before you can deposit, trade or withdraw.
A valid government-issued photo ID (passport, national ID or driver's licence) and a recent proof of address document such as a utility bill or bank statement.
Most verifications are approved within minutes. Complex cases or unclear documents may take up to 48 hours.
Check the rejection reason in your account, re-upload clearer photos with all corners visible, and ensure documents are not expired. Contact support if issues persist.
Bitpanda processes identity documents through regulated verification providers. Documents are stored securely and used only for compliance purposes.