Official sign-in
Quick answer
To complete the Bitpanda login, open account.bitpanda.com/login, type your email and password, then confirm your two-factor authentication code. New users sign up before their first sign-in.
Bitpanda login — step by step
The whole sign-in takes under a minute. Follow these six steps the first time and it becomes second nature.
- 1
Open account.bitpanda.com/login
Type the address into your browser or use a saved bookmark — avoid links sent by email or text. - 2
Enter your registered email
Use the email address you signed up with — not a secondary or work address unless that is what you registered. - 3
Enter your password and select Log In
Passwords are case-sensitive. Use the show/hide icon to check for typos. - 4
Confirm two-factor authentication
Enter the code from your authenticator app, SMS or email depending on your 2FA method. - 5
Complete any pending verification
If KYC is incomplete, you may be prompted to finish identity verification before full access. - 6
Land on your portfolio dashboard
Your crypto holdings, fiat balance and trading tools appear after successful sign-in.
Where to sign in on each device
The Bitpanda login works the same everywhere, but the starting point differs slightly by device. Use the official app on phones for the smoothest experience.
| Device | Where to sign in | Tip |
|---|---|---|
| Desktop / laptop | account.bitpanda.com/login in any modern browser | Bookmark the site; keep your browser updated |
| iPhone / iPad | Bitpanda app or Safari | Enable Face ID or Touch ID after first sign-in |
| Android phone / tablet | Bitpanda app or Chrome | Enable fingerprint sign-in in app Settings |
On phones, the Bitpanda app lets you replace typing with Face ID or fingerprint after your first sign-in — enable it in app Settings.
Email, password and 2FA
Three details work together to protect your account. Your email and password are the first factor; 2FA is the second layer of security.
| Credential | What it is | Used for | Privacy |
|---|---|---|---|
| Address you registered with | Signing in | Keep private | |
| Password | Secret you set (case-sensitive) | Signing in | Never share |
| 2FA code | From authenticator, SMS or email | Second factor | Never share |
Forgot your password? See Forgot Password. Lost access to 2FA? Visit the Security page for recovery options.
Two-factor authentication and trusted devices
Bitpanda requires 2FA for account protection. Enter the code from your authenticator app, SMS or email when prompted. You can mark a personal device as trusted to reduce prompts — never do this on a shared or public computer. If codes stop working, check that your authenticator device clock is synced.
What you can do after signing in
The same account works on the web and in the app, but a few tools are app-focused. Here is how they compare.
| Feature | Web | App |
|---|---|---|
| Buy & sell crypto | Yes | Yes |
| Portfolio overview | Yes | Yes |
| Recurring investments | Yes | Yes |
| Biometric app login | — | Yes |
| Push price alerts | Limited | Yes |
Explore more in the trading platform and mobile app sections.
Keep your Bitpanda login secure
A genuine sign-in page always lives on the official domain and never asks for your seed phrase or private keys. Learn to tell a real page from a fake one.
Warning signs
- The web address is not account.bitpanda.com
- It asks for your seed phrase or private keys to log in
- You arrived from a link in a text or email
- Urgent language pressures you to act fast
Safe sign-in
- You typed the address or used your own bookmark
- The page is on account.bitpanda.com
- You started the sign-in yourself
- 2FA code is requested only after you enter your password
Login troubleshooting
Most sign-in problems fall into a few buckets. Match the symptom to the fix below before contacting support.
| Symptom | Likely cause | Fix |
|---|---|---|
| Invalid email or password | Typo, Caps Lock, or wrong email | Re-check your email and reveal the password to spot typos |
| Account locked | Too many failed attempts | Reset your password to unlock it |
| 2FA code rejected | Expired code or wrong authenticator | Generate a fresh code; check device time is synced |
| Dashboard won't load | Cached page or outdated browser | Open an incognito window or clear the cache |
Stay phishing-safe
Bitpanda login — FAQ
Open account.bitpanda.com/login and enter your registered email and password. Confirm your two-factor authentication code when prompted.
Use the email address you registered with during sign up. If you changed your email in account settings, use the updated address.
Yes. The same email and password work on account.bitpanda.com and in the Bitpanda mobile app. In the app you can also enable Face ID, Touch ID or fingerprint sign-in.
Yes. The Bitpanda mobile app supports Face ID, Touch ID and fingerprint sign-in once you enable it under Settings after your first password login.
For your protection, sessions time out after a period of inactivity. When that happens you sign in again with your email, password and 2FA code if prompted.
Use the Log Out option in account settings rather than only closing the tab, especially on a shared or public device. Then close the browser window.
Bitpanda and Bitpanda Pro use separate accounts. This guide covers the main Bitpanda platform at account.bitpanda.com.
Common causes are an incorrect email, a locked account after failed attempts, expired 2FA codes, or a stale browser cache. Try an incognito window, reset your password, or contact support.