Never share your credentials
Enable two-factor authentication — step by step
2FA adds a second layer of protection beyond your password. Set it up as soon as you complete your first Bitpanda login.
- 1
Sign in to your Bitpanda account
Complete the Bitpanda login with your email and password. - 2
Open Security settings
Navigate to account settings and select two-factor authentication. - 3
Choose your 2FA method
Authenticator app (recommended), SMS or email — an authenticator app is the most secure option. - 4
Scan the QR code or enter the setup key
Use Google Authenticator, Authy or another TOTP app to scan the QR code shown on screen. - 5
Save your backup codes
Store backup codes in a secure location separate from your device — you need them if you lose access to your authenticator. - 6
Confirm with a test code
Enter a code from your authenticator to verify setup is working correctly.
Comparing 2FA methods
| Method | Security level | Best for |
|---|---|---|
| Authenticator app (TOTP) | Highest | Most users — recommended default |
| SMS code | Moderate | Users without a smartphone app |
| Email code | Lower | Backup only — not recommended as primary |
Biometric login on mobile
The Bitpanda app supports Face ID, Touch ID and fingerprint sign-in. Biometrics protect access to an already-authenticated session — they do not replace 2FA for sensitive actions like withdrawals.
Recognizing phishing and scams
Crypto platforms are frequent phishing targets. Red flags include urgent language, links to non-official domains, and requests for seed phrases or private keys.
| Warning sign | What to do |
|---|---|
| URL is not account.bitpanda.com | Close the page; type the official URL yourself |
| Asks for seed phrase or private keys | Never provide — Bitpanda never asks for these |
| Unsolicited email with login link | Do not click; go to account.bitpanda.com directly |
| Caller claims to be Bitpanda support | Hang up; contact support through the app or helpdesk |
Official resources
Account recovery after a security incident
If you suspect unauthorized access, change your password immediately via Forgot Password, revoke active sessions in account settings, and contact Bitpanda support. Complete identity verification may be required for account recovery.
Security — FAQ
Bitpanda strongly recommends and may require 2FA for account protection. Enable it in Security settings after your first login.
An authenticator app (TOTP) is the most secure option. SMS is convenient but vulnerable to SIM-swap attacks. Email is the least secure.
Backup codes are one-time use codes generated during 2FA setup. Store them offline in a secure place — not in the same location as your phone.
Use a backup code to sign in, then reconfigure 2FA. If you have no backup codes, submit a 2FA reset request through Bitpanda support with identity verification.
Bitpanda never asks for your password, seed phrase or 2FA codes by email or phone. Always type account.bitpanda.com yourself and verify the URL before entering credentials.