Account help is on the official site
Ways to reach Bitpanda support
In-app live chat
24/7 support inside the Bitpanda app. Sign in and open Help to start a chat.
Online helpdesk
Browse articles and submit tickets at support.bitpanda.com.
Phone callback
Request a callback Mon–Fri, 9:00–17:00 via the helpdesk.
Helpdesk ticket
Submit a support request through the official helpdesk for non-urgent issues.
Support hours at a glance
In-app live chat is available around the clock. The online helpdesk is always accessible for self-service articles and ticket submission.
| Channel | Availability |
|---|---|
| Live chat | 24/7 via Bitpanda app |
| Phone callback | Mon–Fri, 9:00–17:00 local time |
| Helpdesk | Always available online |
Get help faster
Many login questions are answered on this site — try the Bitpanda login, password reset, verification, or mobile app pages first before contacting support.
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Contact — FAQ
The fastest option is 24/7 in-app live chat after signing in. You can also browse the helpdesk at support.bitpanda.com for articles and submit a ticket.
In-app live chat is available 24/7. The online helpdesk is always accessible. Phone callback is available Mon–Fri, 9:00–17:00 local time.
Yes. Browse the helpdesk at support.bitpanda.com for login, password reset and verification articles without an account.
Bitpanda GmbH is headquartered at Stella-Klein-Löw-Weg 17, 1020 Vienna, AT.
Do not click any links. Forward the message to Bitpanda support via the helpdesk and change your password if you entered credentials on a suspicious page.